Refund Policy:

Return Policy

We take a lot of pride in all our products. All sales are final, with the exception of orders cancelled with sufficient notice (discussed above). In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any errors. Kindly return the uneaten portion within 24 hours. Partial or full refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavour or texture did not meet a personal preference.

We only give refunds in accordance with the refund policies stated below.

· Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for most custom orders

· Once you or a designated party has picked up an order and left the premise, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, colour shade, or general design will not be honoured after leaving with your cake. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake acceptance form has been signed.

All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, and melted frosting.

Cake flavour and texture is subjective. Full refunds requested due to flavour or texture after the cake has been accepted and picked up will not be honored. You may qualify for a discount on your next order if the product is brought back and the quality of the cake flavour or texture is determined to not meet our standards.

Cakes must be brought back to us within 24 hours of pick up - please call or email us promptly to let us know of the issue.

Quality determination is solely at the discretion of Coco Sweets. Please understand that we cannot issue refunds for cakes that have already been completely eaten. Issuing coupons/discount codes are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be.

· Any orders that are not picked up or no show at the delivery location will NOT be refunded. For each day the cake is stored in our facilities a cost of N1,000 will be incurred. After 14 days the cake will be disposed off and Coco Sweets bears no liability for the order.

· If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). For weddings, if you will not be present for the delivery we must be notified 6 hours before delivery times made. This refund will be given as a discount coupon (no cash/money refunds will be given)

NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.